What is QR Score?
QR Score is a measure of the quality of the supplier’s performance based on the customers’ feedback. Verified and Qualified References add to the company’s QR Score.
How is the Score Calculated?
When the supplier sends an invitation, the customers receive a form requesting to leave feedback on the product/service supplied and evaluate their satisfaction from 0 (Very Poor) to 4 (Excellent) on 5 parameters.
|Products||Services [Project]||Services [Retainer]|
|On-time delivery||Issue identification||Qualifications|
|Technical specifications||On-time delivery||Initial consultation|
|Equipment quality||Delivery experience||Communication during process|
|Installation experience||Results||Quality of process|
|Post-installation support||Post-delivery support||Results|
Their responses are added on the supplier’s QR Point Score according to the following table
The average for all Verified and Qualified References is shown as a percentage—100% being maximum—on your QR Score. Not Applicable responses do not add points but do not reduce or increase the QR Score. Also, the number of Basic References do not affect your QR Score.
The supplier has the option of publishing the QR Score for public view or keeping it private.